"I had an Audi prior to the unexpected purchase of a Lexus. I was in AZ just left the hospital and my Audi wouldn't run correctly. Without the details of why I will never own another Audi, the Lexus dealership was amazing. I has not able to speak, due to an unexpected paralyzed vocal chord, live in Montana, and was trying to get home. They were amazing. They listened to my need for an AWD, they understood my lifestyle/career and guided ,me through - they talked and I was texting answers or writing on paper. I explained my concerns of solo traveling often. Remember, I do not get to order a vehicle, I need one now. Within two days they had the vehicle ready for the long drive home and I have never had a problem with this amazing car. I do the regular maintenance without fail and nothing has needed replaced. I will continue to purchase a Lexus for their quality in vehicles (I put a lot of miles in a short time, so I have purchased many different make and models of vehicles) Lexus does not sale you something you do not need for your vehicle. I do not baby this vehicle, it has never let me down. I travel often and far with a 45 pound golden doodle. I have 86K miles to date. I am considering a larger model only because I want to get a small pull trailer. Lexus NX 200t has been the perfect vehicle for me and my cycling/traveling etc.